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NEW QUESTION # 164
Your IT support team uses a ticketing system that automatically assigns tickets to technicians based on availability. However, you've noticed an increase in unresolved tickets at the end of each shift. What modification to the system might improve resolution rates?
Answer: C
Explanation:
Correct Answer. A. Adjust the ticketing system to assign tickets based on the complexity and estimated resolution time, not just availability This strategy ensures a more balanced distribution of work and increases the likelihood that tickets are resolved within the assigned shift, improving overall efficiency and customer satisfaction.
Option B is incorrect. Overloading new technicians might overwhelm them and reduce the quality of support.
Option C is incorrect. Allowing technicians to pick tickets could lead to cherry-picking easier issues and neglecting complex or less desirable tasks.
Option D is incorrect. Requiring technicians to stay beyond their shift may lead to overtime costs and decreased morale.
NEW QUESTION # 165
An iPhone user is experiencing rapid battery drain after an iOS update. What is the most appropriate recommendation to address this issue?
Answer: D
Explanation:
Correct Answer. B. Check for apps that may be draining the battery by reviewing battery usage in Settings Reviewing battery usage in the iPhone's Settings can help identify specific apps or services that are consuming excessive battery power, particularly after an iOS update that may have changed app behaviors.
Option A is incorrect because rolling back iOS updates is not typically supported by Apple and not a recommended troubleshooting step.
Option C is incorrect as disabling all location services may unnecessarily limit functionality without addressing the underlying cause of the battery drain.
Option D is incorrect because turning off the iPhone overnight does not solve the problem of rapid battery drain during usage.
NEW QUESTION # 166
What ethical issue must be considered when integrating AI into troubleshooting processes?
Answer: B
Explanation:
Correct Answer. B. AI tools must be transparent in how they process user data and arrive at conclusions Transparency in how AI processes data and makes decisions is vital to maintain trust and accountability, particularly when personal or sensitive data is involved.
Option A is incorrect as unrestricted access can lead to significant security and privacy risks.
Option C is incorrect because allowing AI to make changes without oversight can result in errors and ethical dilemmas.
Option D is incorrect as human oversight is crucial to monitor AI decisions and ensure they are ethically sound and unbiased.
NEW QUESTION # 167
How should a technician utilize AI-generated solutions when updating internal documentation for a hardware failure issue?
Answer: C
Explanation:
Correct Answer. B. Analyze and adapt the AI-generated solutions into the context-specific guidelines in the documentation Incorporating AI solutions effectively involves analyzing and adapting the information to fit specific contexts and ensuring it aligns with organizational standards and experiences.
Option A is incorrect as merely copying and pasting AI responses may not provide context or consider all variables and company policies.
Option C is incorrect because disregarding AI solutions outright can lead to missed opportunities for improvement and innovation.
Option D is incorrect as relying solely on AI for training omits critical human expertise and contextual understanding.
NEW QUESTION # 168
A professional video editor needs to select a GPU that will optimize rendering times and support multiple high-resolution video streams.
What key GPU feature should they look for?
Answer: C
Explanation:
Correct Answer. B. High memory bandwidth For video editing, particularly at high resolutions and with multiple video streams, high memory bandwidth is essential. This allows the GPU to handle large amounts of data quickly and efficiently, reducing rendering times and improving playback smoothness.
Option A is incorrect because while thermal design helps maintain GPU performance by reducing heat, it does not directly impact the speed and efficiency of video processing.
Option C is incorrect because SLI support, which allows multiple GPUs to work together, is less relevant unless the setup specifically includes multiple GPUs.
Option D is incorrect because HDMI compatibility affects output options but does not impact rendering performance or the ability to handle high-resolution streams.
NEW QUESTION # 169
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