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NEW QUESTION # 92
An important goal of business process management is to align process performance to
Answer: C
Explanation:
Thecentral purpose of BPMis to ensure that processes are not just efficient, but alsostrategically aligned with the organization's goals. Performance measurement and improvement efforts should support the achievement ofbroader business objectives.
"BPM aims to align processes with strategic objectives, ensuring that performance management is not just operational, but also strategic in nature."
- ABPMP CBOK, Chapter 6 - Process Performance Management
KPIs and metrics are thetools, but thegoalis alignment to strategy. This ensures that:
* Resources are directed toward value creation
* Improvements support business direction
* Decision-making is strategic and data-informed
Reference: ABPMP CBOK, Chapter 6 - Process Performance Management
NEW QUESTION # 93
What are the cultural context categories to consider for process analysis?
Answer: C
Explanation:
When analyzing processes, it is important to evaluate thecultural contextin which they operate. This includes examiningleadership style,employee acceptance of change,training availability, andquality practices, all of which affect process performance and transformation success.
"Cultural context categories include leadership alignment, workforce acceptance of changes, training effectiveness, and the existing quality mindset within the organization."
- ABPMP CBOK, Chapter 4 - Process Analysis
Understanding these aspects helps:
* Assess readiness for change
* Identify resistance points
* Tailor improvement initiatives accordingly
Reference: ABPMP CBOK, Chapter 4 - Process Analysis
NEW QUESTION # 94
Enterprise technology refers to the concept of information technology (IT) resources and data that
Answer: B
Explanation:
Enterprise technologyincludes IT resources that areshared across the enterprise, ensuring standardization, integration, and support for cross-functional processes.
"Enterprise technology refers to a unified IT environment that supports the entire organization, providing shared services, data access, and interoperability across functions."
- ABPMP CBOK, Chapter 10 - BPM Technology
Reference: ABPMP CBOK, Chapter 10 - BPM Technology
NEW QUESTION # 95
The outcome of process analysis is a fact-based
Answer: B
Explanation:
Theprimary result of process analysisis adetailed, objective understandingof how the current process operates. This includes identifying pain points, cycle times, variation, and causes of inefficiencies. It is the foundation for evidence-based decision-making.
"A thorough process analysis results in a fact-based understanding of the as-is process, including performance baselines, root causes, and points of failure."
- ABPMP CBOK, Chapter 4 - Process Analysis
Such insights enable:
* Risk identification
* Compliance assessments
* Input for design or automation
Reference: ABPMP CBOK, Chapter 4 - Process Analysis
NEW QUESTION # 96
What are process models primarily used for?
Answer: A
Explanation:
Process modelsserve as tools for theanalysis, documentation, and designof how work is performed. They help identify inefficiencies, redesign processes, and align them with business goals.
"Modeling is a foundation for analyzing current processes ('as-is') and designing improved future-state processes ('to-be'). Process models support communication, standardization, and improvement initiatives."
- ABPMP CBOK, Chapter 2 - Process Modeling
Reference: ABPMP CBOK, Chapter 2 - Process Modeling
NEW QUESTION # 97
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